![]() ![]() "If we were 100% staffed, we'd still have a backlog," House said, because of the three months they were closed. House said staffing shortages are still a factor, but it's not the biggest factor. With thousands of people likely in need of services before the moratorium expires, House recommends getting ahead of the anticipated end-of-the-year rush. The new law only applies to expiration dates of less than six months from the date of the violation and will expire Dec. Kate Brown, provides a grace period on citations for expired driver licenses, permits, vehicle registration and disabled parking placards. Multiple vehicle service-related moratoriums were put in place during the pandemic. The latest one, signed into law May 6 by Gov. A new law this year eliminated the requirement that new residents with a license from another state take the written test to get an Oregon license.Ĭheck out DMV services online: /odot/DMV/Pages/DriverID/Index.aspx The services, including registration and license renewal, had been in the works for years. House said the launch of about two dozen online DMV services earlier this year helped with the overload. "It's been this gradual shift in the tide over the past year, back closer and closer to some new normal." "We're kind of caught up in most things," he said. ![]() The average wait time over the phone is down to about 15 minutes. House said if a customer were to drop in now, they'd get their license or title in the mail within eight weeks. The agency is serving more than 40,000 people per week at field offices - nearly four times the amount during the pandemic. Though there are no capacity limits, customers are required to wear masks in the offices and during driving tests. The DMV has increased its available appointments and is also now accepting walk-ins. Wait times for vehicle titles - the most backlogged service - topped out at 20 weeks - about five months, at one point, he said.īut House says the agency appears to be at a turning point. we heard stories of people who waited on hold for about 45 minutes or an hour," House said.Ī new plate: Locally designed license plate celebrates Oregon Cultural Trust's 20th anniversaryĪppointments were snatched up within minutes. When the offices reopened, the backlog was exacerbated by staff shortages and restrictions such as capacity limits and appointment-only services, DMV spokesperson David House said. Extended wait times to process vehicle titles and registrations are somewhat waning, but Oregon Driver & Motor Vehicle services officials say they still have a lot of catching up to do following delays caused by the pandemic.įrom March through June of 2020, the DMV closed its 60 offices across Oregon, prompting a huge backlog. ![]()
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